FAQ

Most frequent questions and answers
  • How to use Onista Health?

To use Onista health, you simply need to visit our website www.onistahealth.com on mobile/laptop/desktop/tab/any other electronic gadget with a functional internet connection. 

 

  • Is Onista Health available on android or IOS?

As of now, Onista Health is only accessible through the website. But, soon we are planning to launch the Onista Health app on the google play store & (IOS) apple store. Till then we request you to access the Onista Health services via the website only.

 

  • Which healthcare facilities are available on Onista Health?

Onista Health, an integrated platform to access all the health care services at one place, at present offers finding & consulting with the right doctor, booking diagnostic tests, ordering medicines online, monitoring health records at one place or learning new ways to live a healthy lifestyle.

 

  • Do I need to pay for visiting the Onista Health website?

NO, If you are only exploring the Onista Health website it is absolutely free. Charges will be applicable only if you want to avail of any services listed on the platform. T&C apply.

 

  • What are the benefits of Onista Health?

You can avail all the major healthcare services from one platform that too while sitting at your home or from your workspace or anywhere around India. From finding a doctor, booking an online consultation or in-clinic appointment, ordering medicines, applying for diagnostic tests everything is available at your fingertips. 

 

Equipped with exciting offers, secured online payment facility, easy access to health records, 100% genuine products/services and more only on Onista Health.

 

  • How can I register myself on Onista Health?

Registering a new patient on Onista Health is a very easy and quick process. Got to Add a Patient section and hit enter, after that you have to verify yourself via One Time Password (OTP) sent to you on your mobile/email. Still, confused? Contact us for more.

  • I am a Doctor, How to register myself on Onista Health?

To register yourself at Onista Health as a Doctor, go to Partnership With Us section and fill in the required details. Once the details are filled & submitted, we will do a quick verification and post successful verification you will be visible under the Doctor section.

 

  • Do I need to pay for visiting the Onista Health website?

NO, If you are only exploring the Onista Health website it is absolutely free. Charges will be applicable only if you want to avail of any services listed on the platform. T&C apply.

 

  • Can I Increase or decrease my fee and offer discounts?

Yes, you can anytime hike or cut down your consultation fee. The same applies to the offers and discounts, you can make or delete offers with respect to your consultation charges.

 

  • How to receive bookings and manage the time slots?

Yes, you can manage the bookings and allow only that many patients to visit your clinic or opt for the video consultation which suits your availability. While registering at Onista Health as a Doctor, our support team will guide you thoroughly regarding the functionality of the Onista Health platform. For any assistance, you can reach us.

  • How to add our diagnostic lab register at Onista Health?

To register your diagnostic lab on Onista Health, kindly visit the Partnership With Us section and fill in the details required. Once you submit details, we will do a quick verification of your business and you are all set to be a registered partner of Onista Health.

 

  • Who will collect the sample from the patient’s home in the case of a home sample collection request from Onista Health or the diagnostic lab?

In case a patient requests home sample collection, the respective diagnostic lab has to provide its own collection staff for collecting samples. Onista Health provides only a platform not the logistical support in this scenario. Connect with us for more details.

 

  • Who will decide & update the rates for diagnostic tests?

Onista Health allows all it’s partners full autonomy to decide or update the rates of the services they provide. However, while deciding the prices, the Onista Health team will ensure that the prices must not vary significantly from the industry standard.

  • What is the process of ordering medicine online from Onista Health?

Ordering medicines from Onista Health is a seamless process. 


Go to buy medicine under Health Care Services option > search the medicines by their names in the search column > add quantity as prescribed on the prescription > upload the soft copy of your prescription for order confirmation > select delivery address > Pay online/select for cash on delivery model. BANG !!! Your order is placed.

 

  • How to update the latest availability of medicine stock?

Onista Health has features to maintain and update the stock in real-time so that the process will be smooth for all the stakeholders. The Onista Health support team will give you a demo regarding how to use the features and functionalities of the Onista Health platform. Also, we conduct various workshops from time-to-time to understand the latest updates and serve the consumer in a more efficient way.

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